Your business is not limited to the working hours. You may have to receive calls from prospects, partners, or existing customers in the late evening or early hours as well. Closing the office and letting the phone go unanswered will not do either. You face the risk of losing business when the calls are not received. There is an effective solution, however. Hiring a third party that is known for providing live answering services can help you greatly. You not only get to receive all inbound calls but you also get an opportunity to focus on your core business.
What is special about live answering services?
It is important to remember that answering services are varied. Some of the facts related to live services include the following:-
- Human Response-The service provider uses live agents to respond to incoming calls. There are no chatbots, recorded messages, or automated voice greeting the callers. Answers by a human being tend to be realistic and appreciated by the callers. Many customers are out ff by machine responses thus contributing to the success of live answering services.
- Trained Agents– The live agents undergo meticulous training on response techniques. A majority of your customers will be pleased to speak to an agent who is friendly and knowledgeable. What’s more? They will also forward the urgent calls to you immediately especially when you provide them with a list of clients that you cannot ignore.
- Customization– Two callers are not identical in any way. Each of them has a different query and may need clarification on a diverse aspect. No worries! The third-party will provide tailor-made services that are aimed at customer satisfaction. Your customers will thus obtain informed answers and clarity of answers. Their doubts will be cleared satisfactorily no matter what industry they belong to. The top service providers will take pains to understand your company objectives as well as the popular brands associated with your company. A list of dos and don’ts will be provided to each agent who will then deal with your customers. Furthermore, a custom script will be created specifically for agents who learn how to address your customers properly.
- Screening of Calls – Remember that every call is important for you. However, the virtual receptionist will screen the unwanted calls and block them if needed. Moreover, the agent will inquire closely to understand the nature of urgency. You will be apprised about the call and prepared for it well in advance.
- Fixing Appointments– The incoming inquiries about your business and the products and/or services you provide may be handled by the live agent efficiently. However, some customers may be eager for more and request an appointment Well, the agent will be sure to allot them a slot at your convenience. Your online calendar is thus updated and a reminder is set so that you do not miss the discussion with a prospective customer, partner, or any other individual
The live answering services provided by a top-notch third party may have bilingual services to cater to the Spanish-speaking population.